Care Receiver Persona

Victoria Lewis

Age: 75
Status: Single, widow, lives alone
Location: North Carolina, USA
Education: Bachelor’s Degree
Occupation: Retired secretary

About: As a retiree with chronic health issues, Victoria leads an active life with many hobbies and friends. She has a good working relationship with her doctor and takes all five (5) medications on time. But Victoria needs reminders to drink water and exercise more.  Her daughter worries about her and wants to ensure that Victoria has taken her morning pills. 

Goals and Needs

  • Reminders to drink water and take medication.
  • Keep an independent lifestyle.

Everyday Activity

  • Hobbies
  • Keeping touch with friends
  • Gardening
  • Social media with family

Motivation

  • Stay healthy and independent
  • Stay active and alert
  • Get out for fun

Pain Points

  • Smartphones can be intimidating
  • Typing on a smartphone is a bother
  • Difficult to remember step-by-step

Care Receiver Journey Map

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Care Receiver User Flow

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