project case study
After conducting user interviews and creating personas, I developed my first version of the DearlyCare prototype (originally named HealthAims) . I would use this mockup for usability studies, at a later stage.
Prototype Development
sketches
mid-fidelity
high-fidelity version for usability testing
Usability study tests round #1 of the prototype
My next step was to assess how well my app design worked for my target demographic, individuals aged 45 or older. I worked with six (6) friends mostly in my art class.
This study examines whether new users can effectively navigate both the caregiving and care-receiving aspects of the app. We're looking to see if users understand the app’s purpose, its benefits, and how to get started with essential features.
We’ll observe and measure how well users can:
- Understand the app's introduction and main caregiver screen.
- Have a caregiver create a Getting Started account
- Set up family information during onboarding.
Test Participants
match the demographic of over 45 years old
Tuesday, Nov. 19, 2024
In person
Jeff
Male
56-65
Program Manager
Tuesday, Nov. 19, 2024
remote
Karin
Female
45-65
High School Science Teacher
Thursday, Nov. 21, 2024
In person
Frank
Male
66-75
Retired Therapist
Friday, Nov. 22, 2024
Remote
Eliot
Male
66-75
Electrical Engineer
Saturday, Nov. 23, 2024
In person
Vicky
Female
56-65
Art Teacher
Sunday, Nov. 24, 2024
In person
Yvonne
Female
56-65
Retired Artist
Usability insights that shaped the next prototype design
1. Most participants understood that the app was related to healthcare, but not that it was specifically designed for caregivers.
What to do
- A better name was needed!
2. Every participant was leery of sending a direct message to their care receiver without first discussing it with them in person, by telephone, or by secure direct message. Their primary concerns were personal security and the avoidance of scams.
What to do
- Improve the UX writing in the onboarding flow to be actionable, direct, and easy to understand.
- Restructure the onboarding flow to explain the care receiver functionality early.
- Stop the flow to await a further discussion between the caregiver and care receiver about DearlyCare.
